Needs Analysis for Corporate LSP Programs: A Case Study of the Use of Best Practices

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Needs Analysis for Corporate LSP Programs: A Case Study of the Use of Best Practices

The present case study follows best practices in needs analysis to improve a customer service training program for EFL Spanish speakers. Data was obtained from a semi-structured interview, administered to a course designer, and survey and group interview, directed to eleven customer service represen...

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Bibliographic Details
Main Authors:	Aguilar-Sánchez, Jorge, Badilla-Ramos, Karina, Chavarría-Piñeiro, Jorge Andrés, Fallas-Gabuardi, Viviana María
Format:	Online
Language:	spa
Published:	Instituto Tecnológico de Costa Rica 2025
Online Access:	https://revistas.tec.ac.cr/index.php/comunicacion/article/view/8084

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