Needs Analysis for Corporate LSP Programs: A Case Study of the Use of Best Practices
The present case study follows best practices in needs analysis to improve a customer service training program for EFL Spanish speakers. Data was obtained from a semi-structured interview, administered to a course designer, and survey and group interview, directed to eleven customer service represen...
| Autores principales: | , , , |
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| Formato: | Online |
| Idioma: | spa |
| Publicado: |
Instituto Tecnológico de Costa Rica
2025
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| Acceso en línea: | https://revistas.tec.ac.cr/index.php/comunicacion/article/view/8084 |