Analysis of the Social Dimension in the Interactions in the UNED Hosting Forums and Its Implications for the Design of a Chatbot for Educational Guidance

Analysis of the Social Dimension in the Interactions in the UNED Hosting Forums and Its Implications for the Design of a Chatbot for Educational Guidance

Detalles Bibliográficos
Autor principal: Guerrero-Bocanegra, Borja
Formato: Online
Idioma:spa
eng
por
Publicado: Universidad Nacional, Costa Rica 2023
Acceso en línea:https://www.revistas.una.ac.cr/index.php/EDUCARE/article/view/15844
id EDUCARE15844
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institution Universidad Nacional de Costa Rica
collection Revista Electrónica Educare
language spa
eng
por
format Online
author Guerrero-Bocanegra, Borja
spellingShingle Guerrero-Bocanegra, Borja
Analysis of the Social Dimension in the Interactions in the UNED Hosting Forums and Its Implications for the Design of a Chatbot for Educational Guidance
author_facet Guerrero-Bocanegra, Borja
author_sort Guerrero-Bocanegra, Borja
title Analysis of the Social Dimension in the Interactions in the UNED Hosting Forums and Its Implications for the Design of a Chatbot for Educational Guidance
title_short Analysis of the Social Dimension in the Interactions in the UNED Hosting Forums and Its Implications for the Design of a Chatbot for Educational Guidance
title_full Analysis of the Social Dimension in the Interactions in the UNED Hosting Forums and Its Implications for the Design of a Chatbot for Educational Guidance
title_fullStr Analysis of the Social Dimension in the Interactions in the UNED Hosting Forums and Its Implications for the Design of a Chatbot for Educational Guidance
title_full_unstemmed Analysis of the Social Dimension in the Interactions in the UNED Hosting Forums and Its Implications for the Design of a Chatbot for Educational Guidance
title_sort analysis of the social dimension in the interactions in the uned hosting forums and its implications for the design of a chatbot for educational guidance
title_alt Análisis de la dimensión social en las interacciones de los foros de acogida de la UNED y sus implicaciones para el diseño de un chatbot de orientación educativa
Análise da dimensão social nas interacções nos fóruns de acolhimento da UNED e suas implicações para a concepção de um chatbot para orientação educacional
publisher Universidad Nacional, Costa Rica
publishDate 2023
url https://www.revistas.una.ac.cr/index.php/EDUCARE/article/view/15844
work_keys_str_mv AT guerrerobocanegraborja analysisofthesocialdimensionintheinteractionsintheunedhostingforumsanditsimplicationsforthedesignofachatbotforeducationalguidance
AT guerrerobocanegraborja analisisdeladimensionsocialenlasinteraccionesdelosforosdeacogidadelaunedysusimplicacionesparaeldisenodeunchatbotdeorientacioneducativa
AT guerrerobocanegraborja analisedadimensaosocialnasinteraccoesnosforunsdeacolhimentodaunedesuasimplicacoesparaaconcepcaodeumchatbotparaorientacaoeducacional
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spelling EDUCARE158442023-05-11T15:20:35Z Analysis of the Social Dimension in the Interactions in the UNED Hosting Forums and Its Implications for the Design of a Chatbot for Educational Guidance Análisis de la dimensión social en las interacciones de los foros de acogida de la UNED y sus implicaciones para el diseño de un chatbot de orientación educativa Análise da dimensão social nas interacções nos fóruns de acolhimento da UNED e suas implicações para a concepção de um chatbot para orientação educacional Guerrero-Bocanegra, Borja Chatbot induction virtual communities social dimension distance education Chatbot comunidad de acogida virtual dimensión social educación a distancia Chatbot comunidade de acolhimento virtual dimensão social educação à distância Objective. To analyze the presence of the social dimension in the interactions of the hosting forums for new students at the UNED and to determine its implications in the design of a chatbot for initial educational guidance. Methodology. The presence of the social dimension in the interactions that took place in the virtual induction forums during the 2019/2020 academic year was analyzed and codified, specifically in the technical support forum, the orientation forum, and the mentoring forum in five of the degrees offered by the institution. The sample consisted of 1,461 messages sent through 12 virtual forums by a total of 570 people, to which the categorization proposed by Rourke et al. (1999) was applied deductively. Analysis of results. The data were processed with the help of computer-assisted qualitative data analysis software. Conclusions. It would be advisable for the initial educational guidance chatbot to show affect by expressing emotions, to be interactive by explicitly referring to the messages sent by the users, and to be cohesive by including greetings, encouragement, and vocatives. Objetivo. Analizar la presencia de la dimensión social en las interacciones de los foros de acogida para estudiantes de nuevo ingreso a la Universidad Nacional de Educación a Distancia UNED y determinar sus implicaciones en el diseño de un chatbot de orientación educativa inicial. Metodología. Se analizó y codificó la presencia de la dimensión social en las interacciones que se dieron en los foros de acogida durante el curso 2019/2020, específicamente en los foros de apoyo técnico, de orientación y de mentoría en cinco de los grados que ofrece la institución. La muestra quedó constituida por 1 461 mensajes enviados a través de 12 foros virtuales por un total de 570 personas, a las que se les aplicó, de forma deductiva, la categorización propuesta por Rourke et al. (1999). Análisis de resultados. Se procesaron con la ayuda de un software para el análisis de datos cualitativos asistidos por ordenador. Conclusiones. Sería aconsejable que el chatbot para la orientación educativa inicial se mostrara afectivo mediante la expresión de emociones; que fuera interactivo e hiciera referencia explícita a los mensajes enviados por las personas usuarias; y que fuera cohesivo con la inclusión de saludos, ánimos y vocativos. Objetivo. Analisar a presença da dimensão social nas interacções dos fóruns de acolhimento de novos estudantes na UNED e determinar as suas implicações na concepção de um chatbot para orientação educacional inicial. Metodologia. Foi analisada e codificada a presença da dimensão social nas interações que decorreram nos fóruns de acolhimento durante o ano letivo 2019/2020, nomeadamente nos fóruns de apoio técnico, orientação e tutoria em cinco das licenciaturas oferecidas. A amostra consistiu em 1 461 mensagens enviadas através de 12 fóruns virtuais por um total de 570 pessoas, às quais a categorização proposta por Rourke et al. (1999) foi aplicada a título dedutivo. Análise dos resultados. Foram processados com auxílio de software de análise de dados qualitativos assistidos por computador. Conclusões. Seria aconselhável que o chatbot para orientação educacional inicial fosse afetivo por meio da expressão de emoções, interativo, fazendo referência explícita às mensagens enviadas pelos usuários, e coeso, incluindo saudações, encorajamento e mensagens vocativas.  Universidad Nacional, Costa Rica 2023-01-01 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion journal article artículo artigo text/html application/epub+zip application/pdf application/xml audio/mpeg audio/mpeg audio/mpeg https://www.revistas.una.ac.cr/index.php/EDUCARE/article/view/15844 10.15359/ree.27-1.15844 Revista Electrónica Educare; Vol. 27 No. 1 (2023): Revista Electrónica Educare (January-April); 1-25 Revista Electrónica Educare; Vol. 27 Núm. 1 (2023): Revista Electrónica Educare (enero-abril); 1-25 Revista Electrónica Educare; v. 27 n. 1 (2023): Revista Electrónica Educare (janeiro-abril); 1-25 1409-4258 spa eng por https://www.revistas.una.ac.cr/index.php/EDUCARE/article/view/15844/27176 https://www.revistas.una.ac.cr/index.php/EDUCARE/article/view/15844/27177 https://www.revistas.una.ac.cr/index.php/EDUCARE/article/view/15844/27067 https://www.revistas.una.ac.cr/index.php/EDUCARE/article/view/15844/28370 https://www.revistas.una.ac.cr/index.php/EDUCARE/article/view/15844/27178 https://www.revistas.una.ac.cr/index.php/EDUCARE/article/view/15844/27179 https://www.revistas.una.ac.cr/index.php/EDUCARE/article/view/15844/27180 Copyright (c) 2022 Shared by Journal and Authors

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